I’ve been a customer here for 3 years. I switched to The Smog Shop in SF for a couple reasons. 1. They overcharge. These guys will make you pay $25 and $70 in labor just for changing the windshield wipers or air filters. Mind you these tasks take less than 3 minutes. 2. They don’t track warranties. They tried to make me pay for a faulty battery they gave me a year and a half ago, which was covered by warranty. If I didn’t remind them, they would’ve proceeded to charge me for a new one. Furthermore, upon reminding them that the battery was covered by warranty, they said I still needed to pay for the labor cost of replacing one which is $50. I ended up taking the battery myself and replacing it in their parking lot. 3. They over-prescribe to bring in more capital. They will try to suggest to you repairs/upgrades you don’t need. For examples: hood struts (which they said needed to be replaced but was completely fine as is when I was replacing my battery) or requesting that you rebuild your transmission from a very minor oil seepage from wear and tear. Please understand that the above examples of the grievances that I have with Pat’s Garage is not exhaustive and there are quite a few more that I am sparing you from. This service provider is a place that fully exploits and capitalizes on the average car person oblivious to basic car maintenance knowledge. While I understand that this should be an obvious known fact that most consumers should understand, Pat’s Garage is a place that takes that exploitation to a new level. I suggest heeding to the lower ratings given for this place. Many give insights that I am fully on board with.
Bumsu, Thanks for sharing your thoughts. We welcome criticism of where we fell short in your experience with us. This is how we get better........... We hope you find a better fit with a new shop...........
- Pat's Garage