Based on the recommendation of a friend, I had been wanting to get to Pat's for a while, but they are always so busy! Finally, I had some non-urgent work to be done and got to experience them. Their service was impeccable from start to finish. Caryn (sp) has always been great to me on the phone and in person, she even watched my toddler for a while when I ran out to the car a few times. Auggie (sp) was so patient when explaining the recommended service to me, a car ignoramus, while I was standing next to a Muni stop. I wanted to check with my husband before giving him the go-ahead and he was fine with that, too.I went in to replace my brakes and Auggie stripped down the dealer-recommended 90K items to what really needed to be done. I really appreciated that, as well as the fact that he didn't charge me for an unneeded oil change. The cherry on top was that he didn't try to get me to change my rotors, something my husband says mechanics always do when you go in for brakes. I brought in a Toyota, which is not listed among the makes they specialize in. But they were very knowledgeable about it and have definitely just gained a loyal customer!