I took my car in because we are planning a road trip. They did a thorough inspection, found a few things needed to make the trip safer, called to get my OK and did the work at the price quoted. I have been taking my car to Pat's for many years. They are always professional. I like that they have all service records since car was new--17 years ago. They help keep me on top of needed service. I'll keep taking my car there forever.