12/16/10 The service was, as always, outstanding. I went in early after a very bad morning (three skylights leak when the heat is one, and this will cost a bundle to fix - but yes, I know I'm privileged to have a house to fix. Anyhow, I whined to Karin Roper (taxidermy aficionado and way smart woman of the world), and when I left I felt better! And here are my private comments - Nothing private here: I don't have any because I can be - and am - totally honest with Pat, Augie, Karen.