Extremely responsive and accommodating. I dropped my car off in the morning and I had a diagnosis that afternoon. In this particular context, they needed to allow the car to sit for several hours in order to recreate the problem and they discussed this plan with me when I dropped off the car. They called me within the designated time window with several alternatives. Because we are a one car family, I asked to pick up my car that afternoon and return the following day for the repair. They were more than willing to meet my schedule and had the repair complete ahead of schedule. Great service and communication throughout.